Shipping policy
CANBOO — Shipping Policy
Last updated: September 25, 2026
CANBOO ships HVAC refrigerants and related products within the United States. Because refrigerants are classified as hazardous materials for transport, shipping follows specific regulatory requirements.
Processing Time
Orders are typically processed within 1–2 business days, Monday through Friday, excluding holidays. You'll receive shipping confirmation and tracking by email once your order ships.
Shipping Cost
- Orders of $200 or more ship free within the United States.
- Orders under $200 are charged a shipping fee, calculated at checkout based on weight, cylinder size, and destination.
Hazardous Materials (Hazmat) Shipping
Refrigerants are regulated as hazardous materials under U.S. Department of Transportation (DOT) rules. As a result:
- Refrigerant orders ship via ground carrier only; air shipping is not available for regulated refrigerants.
- Shipments may require an adult signature (21+) upon delivery.
- We cannot ship refrigerants to P.O. boxes or freight-forwarding addresses.
- Delivery timelines for hazmat shipments may run longer than standard parcel shipping due to carrier routing restrictions.
Buyer Certification Requirement
Under EPA Section 608 regulations, certain refrigerants can only be sold to buyers holding valid EPA 608 (or equivalent) technician certification. Where applicable, we may require proof of certification before an order ships. Orders that cannot be verified may be delayed, canceled, and refunded.
Estimated Delivery
| Method | Cost | Transit Time |
|---|---|---|
| Standard Ground | Free on orders $200+ | 3–5 business days |
Transit time begins once your order ships, not from the order date. Delivery times are estimates, not guarantees, and can be affected by carrier delays, weather, or hazmat routing restrictions.
Shipping Destinations
We currently ship within the United States only. We do not ship refrigerants internationally.
Order Tracking
You'll receive a tracking number by email once your order ships. Allow up to 24 hours for tracking to update.
Lost, Delayed, or Damaged-in-Transit Shipments
Contact us at contact@canboo.store within 7 days if tracking shows delivery but you haven't received your order, or if a package arrives visibly damaged or leaking. Do not accept or open a delivery that appears compromised — refuse it and contact us immediately.
Contact Us
CANBOO
1405 Rivershyre Pkwy, Lawrenceville, GA 30043, United States
Email: contact@canboo.store
Phone: (424) 573-7997