Refund policy
CANBOO — Refund & Return Policy
Last updated: September 25, 2026
Thank you for shopping with CANBOO. We want you to be satisfied with your purchase. Please review our return and refund terms below.
Returns
You have 30 calendar days from the date of delivery to request a return. To be eligible, your item must be unused, in its original packaging, and in the same condition you received it.
To start a return, contact us at contact@canboo.store or (424) 573-7997 with your order number. We will provide return instructions once your request is reviewed.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–10 business days to your original payment method. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items marked as final sale
- Gift cards
- Items returned more than 30 days after delivery
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
Return Shipping
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with your order number and photos of the item. We will arrange a replacement or refund at no additional cost to you.
Cancellations
Orders can be canceled free of charge before they ship. Once an order has shipped, it is subject to our standard return policy above.
Contact Us
For any questions about returns or refunds:
CANBOO
1405 Rivershyre Pkwy, Lawrenceville, GA 30043, United States
Email: contact@canboo.store
Phone: (424) 573-7997